2018雅培診斷校園招聘全面啟動(dòng)

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2018雅培診斷校園招聘全面啟動(dòng)

關(guān)于雅培

·雅培，全球知名醫(yī)療保健公司，致力于幫助人們獲得健康，擁有更美好的生活。近130年來(lái)，我們不斷創(chuàng)新，探索改善健康的解決方案——從營(yíng)養(yǎng)品，診斷，醫(yī)療器械，到藥品——涵蓋生命的每一個(gè)階段，為人生創(chuàng)造更多可能。

·雅培中國(guó)自1988年在中國(guó)開展業(yè)務(wù)，現(xiàn)在擁有10個(gè)辦事處、2家工廠和2個(gè)研發(fā)中心，超過4,000名員工在營(yíng)養(yǎng)品、診斷、醫(yī)療器械和藥品領(lǐng)域，竭盡全力守護(hù)中國(guó)不同年齡階段的人們的健康。

·雅培在中國(guó)經(jīng)營(yíng)至今，已經(jīng)完全融入中國(guó)的社會(huì)和發(fā)展。從2012到2017，雅培中國(guó)連續(xù)6年獲得由杰出雇主調(diào)研機(jī)構(gòu)頒發(fā)的“中國(guó)杰出雇主”認(rèn)證。

關(guān)于雅培診斷

·雅培診斷在100多個(gè)國(guó)家有22,000多個(gè)機(jī)構(gòu)客戶，是體外診斷領(lǐng)域的全球領(lǐng)導(dǎo)者，面向醫(yī)院、參考實(shí)驗(yàn)室、血庫(kù)、診療室提供各種創(chuàng)新的儀器系統(tǒng)和檢測(cè)方法。采用雅培診斷的產(chǎn)品，客戶可以實(shí)現(xiàn)自動(dòng)化檢驗(yàn)，方便快捷，經(jīng)濟(jì)高效，靈活機(jī)動(dòng)。中國(guó)的醫(yī)療保健專業(yè)人士使用雅培的創(chuàng)新診斷儀器系統(tǒng)和檢測(cè)方法，進(jìn)行疾病的早期發(fā)現(xiàn)、診斷和治療檢測(cè)。

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Technical Service Specialist / 技術(shù)服務(wù)專員– IT

工作地點(diǎn)：南京、上海、杭州、成都、沈陽(yáng)、北京、武漢、廣州

Major Responsibilities

•Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system

•Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs

•Partner with national IT team to work on presale related communication about LIS, IT frame work/ structure design, IT preparation for installation and other related tasks.

•Workflow IT utility testing / trouble shooting and problem solving.

•Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts

•Champion utilization of remote support tools to proactively improve instrument up time

•Timely consolidate and collect feedback base on customer opinions on IT related products enhancement.

•Responsible for NPS improvement on IT related products.

•Proactively improve expertise through continuous learning and certifications

Requirement

·Bachelor’s degree or equivalent relevant experience required.

·Bachelors/Engineering Degree in Informatics /Electrical/Mechanical or Medical Technology is preferred.

·Familiar with core Lab operation process.

·Experiences in LIS (HIS) company / commercial Lab/ hospital informatics department would be preferred

·Practical experience of interfacing with customers preferred.

·Basic English skills are preferred (written and oral). Proficiency in local language required.

·Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.

Jr. Application Specialist / 初級(jí)應(yīng)用專員

工作地點(diǎn)：南京、上海、杭州、成都、沈陽(yáng)、北京、武漢、廣州、西安

主要職責(zé)

1）產(chǎn)品使用過程中的常見疑難問題解決；

2）通過良好的溝通和協(xié)作，為銷售和維修隊(duì)伍提供基礎(chǔ)的應(yīng)用技術(shù)支持和常規(guī)培訓(xùn)；

3）支持客戶的實(shí)驗(yàn)室認(rèn)證和性能驗(yàn)證工作；

4）代理商應(yīng)用技術(shù)支持隊(duì)伍的基礎(chǔ)支持和常規(guī)培訓(xùn)；

5）儀器安裝后的使用、保養(yǎng)培訓(xùn)；

要求

1）具有臨床醫(yī)學(xué)或檢驗(yàn)醫(yī)學(xué)的教育背景。

2）具有臨床醫(yī)學(xué)或檢驗(yàn)醫(yī)學(xué)大于半年的實(shí)習(xí)工作經(jīng)驗(yàn)。

Technical Service Specialist / 技術(shù)服務(wù)專員

工作地點(diǎn)：南京、上海、杭州、成都、沈陽(yáng)、北京、武漢、廣州、蘭州、新疆、西安

Major Responsibilities

•Provide superior customer service, through applying effective communication skills in order to build loyalty while proactively managing and resolving high-stress situations

•Delight our customers by providing support including installation, Preventive Maintenance, Technical Service Bulletins and repair by documenting, following-up, and closing calls as per Abbott Diagnostics quality system

•Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs

•Successfully achieve the established business metrics including service sales, cost of service and key performance indicators for assigned customers/accounts

•Champion utilization of remote support tools to proactively improve instrument up time

•Proactively improve expertise through continuous learning and certifications

Requirement

·Bachelor’s degree or equivalent relevant experience required.

·Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology is preferred.

·Practical experience of interfacing with customers preferred.

·Basic English skills are preferred (written and oral). Proficiency in local language required.

·Scope of responsibility includes representing Abbott Diagnostics to assigned customers in a professional, forthright and ethical manner. The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.